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— The Operations Audit

One day on site.
Everything it costs you
in writing within five days.

A structured, independent review of your operations, technology, and processes. Not a workshop. Not a proposal. A real audit — followed, observed, and quantified.

— What gets audited

Six areas. Every time.

The same six areas are covered in every audit — because in this sector, the problems always live in the same places.

01

IT Infrastructure

Security posture, connectivity, identity management, and IT costs. Every risk identified, costed, and prioritised. Licensing waste surfaced and eliminated.

02

Software & Systems

Every tool in use assessed — what it costs, what it does, whether it's right. ERP, MIS, and management platforms assessed or selected. Independent vendor brief on your terms.

03

eCommerce & Digital

Platform, UX, integrations, B2B capability, decoration tools. Customer journey mapped end to end. WCAG accessibility review included.

04

Processes & Operations

Every process mapped from order in to invoice out. Stock, fulfilment, and despatch reviewed. Quick wins separated from bigger projects.

05

Growth & Opportunity

Revenue lines with most potential identified. New channels and markets assessed. Technology roadmap built for where you're going, not where you've been.

06

AI Readiness

Where AI could genuinely help your specific operation. What needs to be in place first. An honest view — not a tool sale.

— The process

What happens, step by step

From your first call through to the debrief — what to expect at every stage.

01
Pre-audit

Discovery call

A 30-minute call before I arrive. I learn enough to make the day on site as useful as possible.

02
On-site

One day in your business

I follow your processes — not interview people about them. Six areas. Every system touched. Every step observed.

03
5 working days

Written report

Every finding documented. Every issue quantified in time and cost. Prioritised by impact, not alphabetically.

04
Included

Debrief call

We walk through the findings together. You ask everything. I give you the unfiltered version.

Ready to find the right engagement?

Answer four quick questions and we'll point you to the most relevant option for your business.

See pricing options
— What you get

The deliverables

A written audit report (not a slide deck)
Every issue quantified in time and money
Prioritised recommendations — quick wins first
An independent vendor brief if new software is needed
A debrief call to walk through everything
Follow-up support for 30 days after delivery