What does the Clarity Audit cover?

The Clarity Audit covers six areas: IT infrastructure (security, connectivity, identity management, and IT costs), software and systems (every tool in use assessed), eCommerce and digital (platform, UX, integrations, and B2B capability), processes and operations (every process mapped from order to invoice), growth and opportunity (revenue lines with most potential, new channels, technology roadmap), and AI readiness (where AI could genuinely help your specific operation).

How much does the Clarity Audit cost?

The Clarity Audit costs £395 for small businesses. If the report does not identify at least 3× the fee (£1,185) in recoverable cost or lost revenue, you receive a full refund — no conditions, no questions. A core engagement starts from £2,500.

How long does the Clarity Audit take?

The audit itself takes one day on site. You then receive a written report within 5 working days, followed by a debrief call included in the fee. A free 60-minute discovery call happens before the on-site day.

What do I receive at the end of the Clarity Audit?

You receive a written audit report (not a slide deck) with every issue quantified in time and money, prioritised recommendations with quick wins first, an independent vendor brief if new software is needed, a debrief call to walk through everything, and 30 days of follow-up support after delivery.

What is included in a technology audit for a small business?

The Clarity technology audit covers IT infrastructure, software and systems, eCommerce and digital, processes and operations, growth opportunity, and AI readiness. Every area is assessed on site in a single day. You receive a written report within 5 working days with every finding quantified in time and money.

Is this an IT audit, a software audit, or an operations audit?

It is all three. The Clarity Audit is a combined IT audit, software audit, and operations audit delivered in a single day. The reason for covering all three together is that the problems rarely live in just one area — technology choices affect process efficiency, and process gaps drive software decisions.

Can a technology audit help with eCommerce integration problems?

Yes. eCommerce is one of the six areas covered in every Clarity Audit. The audit assesses your eCommerce platform, how it connects to your ERP or order management system, where the gaps are, and what a realistic fix looks like — with costs.

"If the report doesn't identify at least 3× the fee in recoverable cost or lost revenue, full refund. No conditions. No questions."

— Clarity · Operational & Technology Audit

One day. A complete technology audit. Everything it costs you in writing within five working days.

A structured technology audit and operations review — independent, on site, and delivered in writing. Not a workshop. Not a proposal. A real audit — followed, observed, and quantified.

Book a free discovery call

— What gets audited

Six areas. Every time.

The same six areas are covered in every audit — because in this sector, the problems always live in the same places.

IT Infrastructure

Security posture, connectivity, identity management, and IT costs. Every risk identified, costed, and prioritised. Licensing waste surfaced and eliminated.

Software & Systems

Every tool in use assessed — what it costs, what it does, whether it's right. ERP, MIS, and management platforms assessed or selected. Independent vendor brief on your terms.

eCommerce & Digital

Platform, UX, integrations, B2B capability, decoration tools. Customer journey mapped end to end. WCAG accessibility review included.

Processes & Operations

Every process mapped from order in to invoice out. Stock, fulfilment, and despatch reviewed. Quick wins separated from bigger projects. This is where the operations audit finds the friction that software alone cannot fix — undocumented steps, manual bridges, and processes that have never been questioned.

Growth & Opportunity

Revenue lines with most potential identified. New channels and markets assessed. Technology roadmap built for where you're going, not where you've been.

AI Readiness

The AI readiness assessment within the audit covers where AI could genuinely help your specific operation. What needs to be in place first. An honest view — not a tool sale.

— The process

What happens, step by step

From your first call through to the debrief — what to expect at every stage.

Free · 60 minutes

Discovery call

A 60-minute call before I arrive. I learn enough to make the day on site as useful as possible.

On-site

One day in your business

I follow your processes — not interview people about them. Six areas. Every system touched. Every step observed.

5 working days

Written report

Every finding documented. Every issue quantified in time and cost. Prioritised by impact, not alphabetically.

Included

Debrief call

We walk through the findings together. You ask everything. I give you the unfiltered version.

Ready to find the right engagement?

Answer four quick questions and we'll point you to the most relevant option for your business.

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— What you get

The deliverables

A written audit report (not a slide deck)

Every issue quantified in time and money

Prioritised recommendations — quick wins first

An independent vendor brief if new software is needed

A debrief call to walk through everything

Follow-up support for 30 days after delivery