STEP 1
Map the process
As it actually runs, watched from start to finish. Not as the org chart describes it and not as anyone remembers it.
Process & Quality System
How your business keeps improving after I leave.
Not a report that sits in a drawer. A working system for how the business documents, checks, and improves its own processes, built during the engagement and owned by you after it.
The loop · DO-ART-305
The same four steps, for every process that matters.
Not a one-off audit. A loop that keeps running after the engagement ends, because the last step feeds the first one.
STEP 2
Document it as an SOP
Written so someone who doesn’t already know the job can follow it. That’s the test: not whether the person who wrote it recognises it.
STEP 3
Check it’s followed
An SOP nobody follows is a document, not a system. This is the step most businesses skip and the reason their documentation goes stale.
STEP 4
Log what’s improved
What changed, what it was worth, and what’s next. The log is yours, and it’s what makes the loop run again without me.
See how this fits into Deliver.
Every Deliver engagement builds this alongside the project itself, so what you keep afterwards is a documented process, not just something that works and nobody can explain.