Cobra Workwear: an independent view before the ERP decision, not after
Cobra Workwear needed a B2B customer ordering portal — logins, custom ranges per customer, credit terms, multi-site, Xero integration — plus an ERP that could actually support it. The Clarity Audit came first, before anything got built or signed off.
The problem
Cobra were evaluating an ERP platform without an independent view on whether it actually fit their operation, running alongside Shopify with a B2B portal still to be scoped and built. Getting the platform choice wrong here doesn't just cost money on the software, it shapes the next 12 to 18 months of how the whole ordering and fulfilment process works. That's not a decision to make off the back of a vendor demo.
What I did
Ran a Clarity Audit against Cobra's actual, documented requirements, not the vendor's pitch
Evaluated the ERP platform on the table independently, with no vendor relationship or referral fee riding on the outcome
Scoped what the B2B portal actually needs to do: logins, custom ranges per customer, credit terms, multi-site support, and a clean Xero integration
Positioned Decoded Ops as architect and project manager for the build, not the builder — a vetted third-party partner delivers the portal, keeping cost sensitive and avoiding a build-line markup
Why the audit came before the build
A B2B portal that doesn't talk to the right ERP, chosen without an independent check, is exactly how a business ends up rebuilding the same thing twice. The audit exists to catch that before contracts are signed, not to write a report nobody acts on.
Status
Clarity Audit complete. Now negotiating the Deliver and Transform engagement to take the portal and ERP work from scope into build.
Weighing up a similar decision?
If you're choosing an ERP or scoping a customer portal and want an independent view before anything's signed, that's exactly what a Clarity Audit is for.
Or book a call directly